Return & Refund Policy

1. Return Eligibility

We accept returns for both defective and non-defective products within 30 days of the delivery date. Products must be in new condition — unopened in original packaging or never used. For bulk fabric orders, the roll must be intact and uncut.

2. Return Window

You have 30 calendar days from the date of delivery to initiate a return. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

3. How to Initiate a Return

1. Email us at 15157525252@163.com with your order number and reason for return.
2. Our team will review your request within 2 business days.
3. If approved, we will send you a free return shipping label to include in the package.
4. Ship the product back using the provided label.

4. Return Shipping

A free return shipping label is included in every package we ship. You can use this label to return products at no additional cost. For international returns, we will provide instructions and cover reasonable shipping costs for defective items.

5. Restocking Fees

No restocking fees are charged on any returns — whether the product is defective or not.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

7. Exchanges

We accept exchanges for products of equal or greater value. If the exchanged item is of lesser value, the difference will be refunded. If it is of greater value, you will be invoiced for the difference.

8. Defective Products

If you receive a defective product (wrong color, wrong specification, damage during transit, etc.), please contact us immediately with photos. We will arrange a replacement shipment at our cost, or issue a full refund — your choice.

9. Non-Returnable Items

• Custom-printed fabrics made to your specific design (unless defective)
• Fabric that has been cut, washed, or otherwise altered from its original condition
• Free swatch samples

10. Contact Us

For any questions about returns or refunds, contact our sales team:

📧 15157525252@163.com
Shaoxing Mujia Textile Co., Ltd.
No.5 Wencang Road, Fengqiao Town, Zhuji, Zhejiang 311811, China
Monday – Saturday, 8:30 – 18:00 (GMT+8)

Last updated: October 2026